FutureTix is in its 19th year of helping live entertainment venues maximize revenue while increasing patron satisfaction and providing unique services to ticketing technology vendors by assessing their offerings and helping them to enhance their position in the marketplace.
Our goal is simple: to help you get the most out of ticketing technologies and realize the full potential of this key business lifeline. Through our unique combination of thoughtful event ticket consulting and proprietary technology resources, we provide a business-minded framework to help you make better informed, strategic, and effective decisions regarding all things ticketing.
OUR TEAM
Dan DeMato
Dan DeMato is the President and Founder of FutureTix. In 2008, he recognized the need for someone to help organizations, both venues and providers, stay abreast of the latest technologies and strategies, determine which ones were right for them, and to create a roadmap to bring them to fruition. Dan has worked with organizations across multiple genres and explored various platforms and third-party solutions, gaining invaluable insight into industry trends and best practices.
With over 35 years of ticketing sales and operations experience, Dan often draws upon his secret weapon, a network of contacts that includes some of the savviest ticketing professionals in the business.
Dan puts both this wealth of contacts and his own experience at his clients’ disposal through FutureTix.
Dan has served as a speaker at many industry conferences. For many years, he has also had the privilege of hosting the annual FutureTix Ticketing Symposium offering a one day educational and networking event to live entertainment professionals. As a longtime member of INTIX, Dan has served on the Standards and Ethics committee, also as a Board Member, Chair of the Certification Task Force, and is a recipient of their Lifetime Achievement Award.
Anna (Zirbel) Williams
Anna Williams has been involved with the ticketing and event industry for over 25 years. She has career experience in ticketing, marketing and performing arts. Before joining FutureTix, her most recent positions include Director of Marketing & Ticketing, and then Executive Director at the Thrasher-Horne Center in Orange Park, FL.
Anna was the founder of the Florida Association of Ticketing (FLOAT) in 2007 and has volunteered in multiple positions for the International Ticketing Association (INTIX) throughout the years, including hosting the 2013 Orlando Annual Conference. She holds a M.F.A. in Theatre Management from Florida State University.
Joan Sullivan
Joan Sullivan has spent more than 30 years in the ticketing industry, managing and elevating ticketing operations for some of the most recognized organizations and events in sports and entertainment. Her career has included leadership roles with Madison Square Garden, the Los Angeles Dodgers, New York Mets, U.S. Naval Academy and Barclays Center, as well as multiple roles with ticketing technology provider Paciolan.
Joan’s experience also extends internationally, including serving in-country for the 2000 Sydney, 2008 Beijing and 2012 London Olympic Games. She has worked with FutureTix as a Senior Consultant, bringing clients a rare combination of hands-on operational knowledge, technology experience and global event expertise. Joan was honored as the 2024 recipient of the FutureTix John P. Buschhorn Ticketing Titan Award, recognizing her leadership, integrity and excellence throughout her career.
Robert Rivera
Robert Rivera brings a technology and customer-focused perspective to FutureTix, with experience in user and customer experience as well as Agile product and project management. His diverse professional background includes work in sports ticketing along with a variety of consumer-facing and technology-driven industries.
Robert has provided consulting expertise to FutureTix and numerous other organizations, applying his experience to the intersection of technology, products and the people who use them. His broad perspective on customer experience and product development complements FutureTix’s ticketing expertise and provides valuable insight into how technology and user experience can work together more effectively.
FUTURETIX TICKETING INDUSTRY LEADERSHIP TEAM (TILT)–ADVISORS
- Bob Beatty – FutureTix, Formerly The MSG Company
- Wendy Brown – Formerly Michigan State University
- Brendan Bruss – PMI Ent. / Green Bay Gamblers
- Joe Carter – Los Angeles Philharmonic & Hollywood Bowl
- Danny Frank – Formerly Citigroup
- Curtis Howells – Consolidated Printing
- Veronica Lawlor – Los Angeles Lakers
- Josh Logan – NCAA
- Tracy Noll – Penn State University
- Russ Stanley – San Francisco Giants
- Joan Sullivan – FutureTix, Formerly MSG
- Karen Sullivan – MetLife Stadium